In this step, quantify the needs by conducting interviews or surveys with defined end users.
Requirements: Questionnaire, Paper or Web based survey, Recorder, Paper and Pen
- Prepare Survey/Questionnaire: Ask about the opinion, perceptions, problems and needs of the particular solution.
- Audience: Also include people with different age groups and various impairments like hearing, vision, mobility, cognitive.
For example:
Use online tools like Survey Monkey or paper based questionnaire to collect the data.
When conducting interviews, please record the interview conservation with user permission.