2. Research & Analyze

In this step, quantify the needs by conducting interviews or surveys with defined end users.

Requirements: Questionnaire, Paper or Web based survey, Recorder, Paper and Pen

  • Prepare Survey/Questionnaire: Ask about the opinion, perceptions, problems and needs of the particular¬†solution.
  • Audience: Also include people with different age groups and various impairments like hearing, vision, mobility, cognitive.

For example:

Use online tools like Survey Monkey or paper based questionnaire to collect the data.

When conducting interviews, please record the interview conservation with user permission.