In this step, quantify the needs by conducting interviews or surveys with defined end users.
Requirements: Questionnaire, Paper or Web based survey, Recorder, Paper and Pen
- Prepare Survey/Questionnaire: Ask about the opinion, perceptions, problems and needs of the particular solution.
- Audience: Also include people with different age groups and various impairments like hearing, vision, mobility, cognitive.
Use online tools like Survey Monkey or paper based questionnaire to collect the data.
When conducting interviews, please record the interview conservation with user permission.