In this step, you have to draw the user journeys which a user will take to achieve various tasks of the solution.
Requirements: Paper and Pen, Markers, Post-its, Whiteboard, Laptop/Desktop
- Map out various actions that users can take to achieve their tasks
- Think of user journeys of people with impairments: For e.g. if a person cannot use mouse or using a speaking software etc
For example: I have explained here the user journey of Aron for www.accessibleuxd.com. He is a UX Designer who wants to design accessible website for healthcare domain. Also he has low vision and uses screen magnifier browser settings to increase the text size.